Note: The job is a remote job and is open to candidates in USA. Allied Global Marketing is the employer for this customer support role. The Customer Support Representative serves as the first point of contact for consumer inquiries, provides travel-related information and recommendations, resolves issues, maintains accurate customer records, and uses sales strategies to support customer retention. The role also requires managing multiple systems in a fast-paced remote work environment while maintaining compliance and service quality.
Responsibilities
- Serve as 1st point of call to consumer queries, supplying detailed relevant information on readily available services that straighten with requirements, supporting the customer in helping make updated selections. Reviews consumer asks for and makes suggestions based upon certain travel needs, making certain sensible desires that ensure a devoted consumer base
- Takes possession of process as well as proactively interacts with client; fixes concerns; adapts communication strategy to straighten with customer necessities; jobs collaboratively throughout teams to instil consumer confidence and also build devotion
- Stays abreast of all product/service augmentations, unit updates, and also improvements to criteria, optimizing efficiencies and productivity
- Understands travel record criteria; utilizes resources and also sources to make certain efficient as well as quick processing. Promotes best strategies as well as quality control, observes plans and methods, and supports specifications of work to ensure compliance
- Maintains consumer documents in proprietary database, taking advantage of system functions to ensure correct article of data that takes full advantage of productivity. Monitors have job and also maintains updated client profile with timely entry newsworthy, support paperwork, as well as interactions
- Provides customer service and uses sales strategies to preserve consumers; educates consumers about added-value products that might help them
- Excels in a busy, dynamic workplace. Conduct numerous jobs and also browse bodies simultaneously
- Represents our values and very high amount of professionalism and trust by means of regularly adhering to CIBT's Client Devotion, Specifications of Work, and also team effort; strives to meet team and individual functionality procedures
- Various other duties as appointed
Skills
- BA/BS or Associates Degree and two years' experience or equivalent combination
- Previous experience working in a call center setting
- Very good: experience in premium retail, travel, hospitality, or embassy/consulate relations
- Fluent in English with strong communication and interpersonal skills: clear written and verbal communication with demonstrated understanding of communication methods and styles; verbalize clearly and concisely in a professional and congenial manner without jargon or complex language
- Outstanding organization and time management skills: meet deadlines and adapt to changing conditions; manage high volume while maintaining exceptional attention to detail; demonstrate personal work and self-edit
- Ability to problem solve; analyze information and apply knowledge and provide solutions
- Able to adapt to changing circumstances and prioritize work accordingly. Self-starter with desire to show ownership and commitment to role
- Skills with computer programs, knack for learning new systems and commitment to data integrity
- Fluency in second foreign language
Benefits
- This role will be 100% remote/work from home
Company Overview