Note: The job is a remote job and is open to candidates in USA. Allied Global Marketing is the employer for this customer support opportunity. The role handles inbound and outbound customer calls involving prescription benefits, pharmacy orders, claims, payments, and eligibility questions. It also requires researching complex issues across multiple databases while documenting information and communicating solutions to customers, pharmacies, and physicians.
Responsibilities
- Respond to inbound telephone calls coming from our clients on issues connected to benefit qualifications questions as well as prescription status questions
- Guide and teach agents on their prescription benefits, use of plan, formulary, premiums and status of orders and also claims or inquiries
- Ask appropriate questions and listen actively while documenting required information in computer systems
- Determine issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders
- Create outgoing calls to customers on prescription orders and payment issues
Skills
- High School Diploma/ GED (or greater) OR equivalent work expertise
- 1+ years of customer service knowledge to consist of giving company over the phone
- Experience with personal computer as well as Microsoft windows computer functions, which includes the potential to browse and know new and intricate personal computer system functions
- Basic knowledge of Microsoft Office Word (capacity to open and also browse a word file) and also Microsoft Excel (ability to open up as well as get through a spread sheet)
- Ability to operate any one of our 8-hour shift schedules during the course of our typical company hrs of Sunday - Sunday 5:00 am - 11:00 pm local time in Pacific Civil time OR Hill Standard Time relying on location
- Phone Facility experience
- Customer support experience
- Adventure with Adult Learning in online environment
- Adventure partnering with Digital systems and devices. Internet, Chat, email
- Health and wellness Care/Insurance environment (familiarity along with health care terminology, health plan records, or even benefit program design)
- Social work, behavioral health, condition deterrence, wellness promo and also actions improvement (collaborating with at risk populaces)
Benefits
- Remote work arrangement
- Career development opportunities for other roles
Company Overview