Note: The job is a remote job and is open to candidates in USA. Terra Mobility is a global mobility group focused on intercity ground travel and B2B SaaS software for ground travel operators. Busbud is seeking a Customer Support Analyst to provide technical systems support for B2B clients, monitor systems and indicators, resolve issues, support integrations and APIs, and improve support processes in collaboration with Product and Development teams.
Responsibilities
- Provide technical support to users in the operation of management systems
- Log incidents and open support tickets, contributing to corrective activities and service improvements
- Guide, train, and clarify technical questions regarding newly implemented or modified features in management systems for other company areas
- Handle requests according to predefined priorities, directing complaints to the appropriate solutions
- Advise users on the use of the company’s IT systems, promoting conduct adjustments when necessary
- Proactively monitor systems and indicators, identifying and resolving issues through reports and analyses, and contributing insights to support the involved areas
- Provide support for integrations and APIs
- Collaborate with Product and Development teams
Skills
- Conhecimento intermediário no pacote office
- Experiência com sistemas B2B
- Conhecimento em banco de dados linguagem SQL
- Experiência em consumo de API´s e uso de ferramentas de apoio como POSTMAN
- Gestão e criação de indicadores da área de suporte
- Capacidade de analisar processos e propor melhorias para os stakeholders
- Boa comunicação
- Intermediate knowledge of Microsoft Office Suite
- Experience with B2B systems
- Knowledge of databases and SQL language
- Experience in API consumption and use of support tools such as Postman
- Management and creation of support area indicators
- Ability to analyze processes and propose improvements to stakeholders
- Strong communication skills
Benefits
- Flexible benefits through the Swile card
- National health and dental care coverage
- Sesc benefits
- Scheduled day-offs
Company Overview