Note: The job is a remote job and is open to candidates in USA. Onetag is a value exchange platform for the open internet that combines quality media, immersive creative intelligence, and AI-driven decisioning. The Customer Success Manager, Supply supports publisher relationships across the post-sales lifecycle, including onboarding, technical troubleshooting, performance analysis, revenue growth, and strategic account management.
Responsibilities
- Manage onboarding and post-sales support for publishers using Onetag’s curation platform
- Maintain strong relationships through regular check-ins, performance reviews, and strategic planning sessions (e.g., QBRs)
- Identify upsell opportunities and present new solutions to enhance publisher monetization
- Collaborate with Sales and CSM teams to align on market strategy and client engagement
- Support header bidding integrations via OB, Prebid, TAM, and ORTB
- Troubleshoot technical issues and coordinate with internal teams for resolution
- Analyze publisher performance data to identify trends, opportunities, and areas for improvement
- Provide actionable insights and recommendations to clients
Skills
- Experience in programmatic advertising, preferably acquired in an SSP or publisher operations environment
- Familiarity with header bidding and integration protocols, including the oRTB protocol and its key objects
- Proficiency with HubSpot (or similar platforms) and Excel for client management and analysis
- Ability to interpret performance metrics and generate insights
- Strong client-facing communication and relationship-building skills
- Comfortable using AI tools (e.g. Claude, Copilot)
- This role is fully remote however candidates must have the ability to travel to New York to meet the US team at least once per quarter
- Must be willing to attend programmatic industry events, including occasional travel
- CTV and in-app experience highly desirable
Benefits
- A competitive compensation package, including a yearly bonus
- Health insurance (Single or Dependant cover)
- Life Insurance
- 30 days of leave
- 401k
- Hybrid and flexible working
- Opportunities to visit the company’s headquarters in Tuscany, Italy
Company Overview