Note: The job is a remote job and is open to candidates in USA. Accordion is a private equity value creation partner providing financial consulting rooted in data, technology, and AI. The AI Support Analyst provides specialized support for AI-related escalations, troubleshoots enterprise AI tools, maintains system readiness, supports training and tool rollouts, and helps improve AI adoption and governance across the firm.
Responsibilities
- Serve as helpdesk escalation point for all AI-related issues (access, performance, integration)
- Troubleshoot incidents involving Glean, CoPilot, ChatGPT, Zoom AI, and future AI applications
- Maintain documentation of known issues, resolutions, and best practices
- Monitor AI system health, escalate outages, communicate impacts to stakeholders
- Test new configurations, validate system integrations, and ensure readiness for production use
- Validate new tools from a user-experience perspective (intuitive? useful? clear?)
- Support AI training in maintaining learning materials and coordinating sessions
- Participate in rollout activities for new AI tools, providing hands-on user assistance
- Formalize user feedback capture; structured collection of sentiment, feature requests, pain points with regular synthesis reports to AI Enablement Lead and Engineering
- Co-own AI usage dashboards and adoption reporting bringing qualitative context from user behavior to shape what gets measured
- Identify recurring support patterns and propose solutions to improve user experience
- Maintain compliance with AI governance, security, and data management standards
- Document AI support procedures aligned with internal IT and People Team standards
Skills
- * 2–4 years experience in IT support, systems administration, or AI/automation tool management
- * Strong understanding of enterprise AI tools (Claude, CoPilot, Glean, ChatGPT, Zoom AI)
- * Excellent troubleshooting, communication, and documentation skills
- * Demonstrated ability to collaborate across teams, prioritize, and manage concurrent tasks
- * Familiarity with Power BI, SQL, or other reporting tools
- * Python proficiency required
- * Bachelor's degree in IT, CS, or related field (or equivalent experience)
- * Excited to be part of a growing team, with a focus on driving future growth
- * Passionate about delivering exceptional client service
- * Knowledgeable about the relationship between Private Equity sponsors and their portfolio companies, particularly within the office of the CFO
- * Willing to get your hands dirty in the details while simultaneously seeing the whole picture
- * Comfortable managing projects with multiple complex workstreams while also focused on your single workstream (you are managing and doing)
- * A self-starter with a strong work ethic
- * Full of entrepreneurial spirit and comfortable in a fluid, flat organization
- * Able to effectively communicate complex issues and solutions, and raise issues to senior team members when necessary
- * A team player, able to work with team members across all levels
- * Someone who enjoys mentoring others and doing meaningful work
- * A leader of others; you lead by example
Benefits
- Benefits
- Bonus
- Overtime eligible
- Hybrid role with the flexibility to work remotely 2 days per week
- Also eligible for remote candidates
Company Overview