Note: The job is a remote job and is open to candidates in USA. SecondWind by Joveo is hiring a Customer Success Manager to drive adoption, retention, and growth across a portfolio of customers. The role involves serving as a trusted advisor and project manager, helping customers realize product value, renew, and expand their partnerships.
Responsibilities
- Own a portfolio of customer accounts post-sale, focused on adoption and retention
- Run quarterly business reviews and align product use to customer business outcomes
- Drive product adoption through training, onboarding, and ongoing enablement
- Identify expansion opportunities and partner with sales to close them
- Monitor account health metrics and intervene proactively on at-risk accounts
- Collect customer feedback and feed product insights to internal teams
Skills
- 3+ years in customer success, account management, or consulting
- Track record of driving renewals and expansion in a B2B SaaS environment
- Strong commercial instincts and comfort having business-outcome conversations
- Hands-on with customer success platforms (Gainsight, ChurnZero) and CRM
- Excellent written and verbal communication and executive presence
- Empathy for customers and bias for proactive engagement
- Patience, empathy, and a genuine interest in helping people solve problems
- Clear written communication and a calm tone under pressure
- Strong attention to detail and follow-through on every interaction
- Comfort working asynchronously across time zones
Benefits
- Fully remote, flexible work hours
- Performance-based bonus structure
- Annual learning & development stipend
- Health and wellness benefits (varies by location)
- Opportunity to work on high-scale, real-world impact projects
Company Overview