Note: The job is a remote job and is open to candidates in USA. Surge AI is focused on developing the next generation of artificial general intelligence, combining human expertise with advanced AI tools. They are seeking a Customer Success Manager to manage customer engagements, nurture relationships, and ensure the success of clients using their AI platform.
Responsibilities
- Manage customer engagements as a trusted advisor, developing a deep understanding of clients' AI strategies and overseeing high-quality data projects to ensure they meet SLAs and goals
- Lead cross-functional collaboration, interfacing with engineering and operations teams to ensure excellent deliverables and timely execution
- Drive client relationship management by maintaining strong connections, ensuring satisfaction, addressing concerns, and acting as the primary point of contact
Skills
- 3+ years of experience in customer success management or project leadership in tech or AI-related fields, with a proven track record of successfully delivering complex solutions
- Resourceful problem-solver with a strong grasp of AI and machine learning concepts, particularly in natural language processing, able to translate technical requirements into actionable project plans
- Self-motivated professional with excellent communication skills, capable of articulating complex technical solutions and independently optimizing systems to meet client needs
Company Overview