Note: The job is a remote job and is open to candidates in USA. Meadow is a modern payments platform for higher education that simplifies the student financial experience. The Customer Success Manager will own a portfolio of clients, ensure their success term-to-term, and drive product adoption, renewals, and expansion. The role focuses on increasing net revenue retention through high-touch client management, data-informed strategies, and close collaboration with the Product Team.
Responsibilities
- As Meadow’s Customer Success Manager, your primary mission is to ensure that our clients are successful term-to-term and get value from their partnership with Meadow
- You’ll own a book of clients end-to-end, and be responsible for driving adoption and expansion
- Increase in Net Revenue Retention (NRR)
Skills
- • 4-6+ Years of Experience in Customer Success
- + Experience in B2B/Enterprise SaaS
- + Experience at an Early Stage Startup (Seed, Series A, Series B)
- + Experience Managing High-Touch Client Relationships
- • Builder Mindset: High Agency x High Urgency
- + You own problems end-to-end
- + You make consequential decisions that impact outcomes
- • Renewal & Expansion Expertise
- + You have a track record of success managing the commercial side of the client relationship — proactively identifying expansion opportunities and turning customer success into revenue growth
- • Data Fluency
- + You have a track record of success interpreting and leveraging data to drive adoption and expansion
- • Product Expertise
- + You have a track record of success developing deep product expertise — and using that knowledge to anticipate client needs and deliver recommended solutions
- + You maintain a tight feedback loop with the Product Team, ensuring that client feedback informs product decisions
- • AI Fluency
- + You orchestrate AI and build systems that elevate how you work. You're thoughtful about outcomes, aware of limitations, and continuously improving how you use AI
- • Experience in B2B/Enterprise SaaS Sales as an Account Executive and/or Business Development Representative
- • Experience with Institutional Buyers
Benefits
- Competitive Equity
- 401(k) Retirement Savings Plan
- Subsidized Medical, Dental, and Vision Insurance (with HSA & FSA Plans Available)
- Flexible Paid Time Off
- Paid Company Holidays
- Paid Parental Leave
- Membership in an Ambitious, Kind, No-Drama Team
- Remote work
Company Overview