Technical Customer Success Manager
Location:
Remote, Eastern Time Zone
Reports to:
VP of Customer Experience
We're CorralData.
CorralData turns messy, scattered data into clear answers and next-step recommendations, minus the cost, complexity, and long timelines of a traditional data stack. Connect your sources, ask questions in plain English, and our platform surfaces insights, dashboards, and smart suggestions in minutes.
How We Work:
We're a startup for grown-ups. We keep ego low and expectations high, trusting each other to own outcomes, not shuffle papers. You'll get real autonomy, genuine ownership, and the chance to solve problems that matter for customers every day.
What We Look For:
Pride in your craft and ownership of results
Bias toward action and measurable impact
Kindness, curiosity, and a no-drama mindset
If you want your work to count and you're ready to build category-defining products with a tight, supportive team, we'd love to meet you.
As a CorralData Employee you:
Are a driver, not a passenger, and are looking to make a real impact leveraging emerging technology
Thrive in a fast-paced, highly-iterative, and collaborative workplace where you take full ownership of your work and contributing to the success of others
Are comfortable with ambiguity and know how to create clarity and momentum without waiting for direction
Value feedback as a fundamental component of your growth
Can work against tight timelines and competing priorities while remaining thoughtful with your team and clients
Are curious, ambitious, and unafraid to take initiative
Get energized by digging into the details of how data flows, connects, and can be shaped to tell a meaningful story
Always seek out ways to optimize processes, work smarter, and increase efficiencies to generate successful outcomes across your own work and the greater team
Are passionate about keeping up to date with the newest technologies, including AI, to provide our clients the easiest and most accurate way to access the transformative power of their data
Role Summary:
Most SaaS companies split the customer lifecycle across multiple teams. Customers meet one person during sales, another during onboarding, and someone else in customer success. Every handoff loses context and trust. We do things differently.
At CorralData, the person who onboards a customer owns that relationship for as long as they're a customer, and owns it as a guide, not a vendor. The customer holds the wheel; your job is to know the terrain better than they do.
Technical Account Managers own the full lifecycle:
New account onboarding
Customer relationship
Proactive account health and support
Expansion and growth
What You'll Do:
Own the Customer Lifecycle. You'll own a portfolio of customer relationships from onboarding through renewal, using AI as a force multiplier while bringing the judgment that makes the output trustworthy. At any given moment you're onboarding one customer, deepening the relationship with another, and driving growth with a third; managing all three in parallel is core to the role.
Lead Customer Onboarding:
Configure customer accounts, data connectors, and pipeline infrastructure, collaborating with engineering as needed
Validate data integrity end-to-end before go-live
Model datasets and build SQL-based reporting tied to each customer's KPIs
Train customers on the platform so they launch confident and self-sufficient
Get the customer to a first measurable win in production within 30 days
Drive Adoption & Value
Keep every account on a steady cadence: weekly written updates, monthly live calls, and recaps within 24 hours
Bring something new to every monthly call: a data app, a training session, or an insight they didn't ask for
Respond to customer questions and troubleshooting the same business day
Spot underused features and surface ways to deepen platform value
Manage Delivery
Own project tracking across your portfolio, flagging dates before they slip
Coordinate with engineering, product, and support to scope and deliver new reports, integrations, or features
Communicate proactively when timelines shift or dependencies arise
Log opportunities and expansion signals as you hear them
Drive Growth
Own Net Revenue Retention (NRR) for your accounts, staying close enough to catch problems early
Identify and develop expansion opportunities across teams, locations, and use cases
Build on successful implementations to deepen partnerships and drive renewals
What Success Looks Like:
Customers launch within 30 days and hit a first measurable win in production
Platform adoption deepens as customers connect analytics to real decisions
Every account hears from you at least once a month, and never has to chase you for status
Your accounts are engaged, expanding, and renewing; renewals feel like paperwork, not negotiations
NRR stays above target, driven by the relationships you built from day one
What We're Looking For:
You're hungry, and it shows: you take ownership, get things across the finish line, and bring real curiosity to every account. You're organized, able to juggle multiple accounts, and skilled at pulling the right people in at the right time to keep things moving. You see yourself as a guide who makes customers capable, not a vendor who does the work for them, and you're excited about AI's potential to transform how businesses use their data.
Must-Haves:
3–6+ years in a customer-facing SaaS or data services role
Active daily use of AI tools in professional workflows. Candidates must demonstrate current, hands-on experience using AI to improve their work output
Working knowledge of SQL: able to read, validate, and direct AI-assisted query building without necessarily authoring from scratch
Solid grasp of common business and marketing KPIs (e.g. revenue metrics, retention, conversion funnels, acquisition costs) so you can speak credibly with clients without needing to be walked through their own data
Experience building or interpreting BI dashboards (Tableau, Looker, Power BI, or similar)
Data literacy and QA judgment: able to spot when numbers don't add up, trace discrepancies back to their source, and validate outputs before they reach a client
Strong communication and relationship management skills across technical and non-technical stakeholders
Ability to translate ambiguous business questions into concrete data requirements, bridging what a client is asking for and what actually needs to be built
Proven ability to manage multiple accounts or projects simultaneously against competing priorities
Comfortable holding a steady weekly cadence across a portfolio of accounts
Familiarity with ETL or data pipeline tools such as Fivetran or Airbyte and common data sources like GA4, CRMs, and paid media platforms
Compensation and Benefits:
Base salary: $120,000
Variable comp tied to NRR growth
OTE: $160,000
Healthcare, PTO, 401k, and life insurance
Fully remote (US, Eastern or Central time zone)
EEO Statement:
CorralData is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
Industry:
Business Intelligence Platforms
Employment Type:
Full-time