Note: The job is a remote job and is open to candidates in USA. MedTech is a company that builds clinical kits, apparel, and training gear for EMT and paramedic programs. They are seeking a Customer Success Manager to manage active EMS and paramedic program accounts, ensuring account growth and addressing potential issues proactively.
Responsibilities
- Own a book of active EMS and paramedic program accounts from day one. Every reorder is yours to manage
- Take handoff of newly signed accounts from Sales, process each one’s first order, and onboard the program
- Work the reorder cadence with program directors on purchase-order accounts, and drive student adoption on custom-link accounts
- Grow each account’s kit and apparel usage toward its measured potential
- Spot at-risk accounts and work them before they lapse
- Answer account questions by phone and email. This is a phone-first role
- Find and work upsell opportunities inside your book (equipment, SIMBODIES, practi-meds)
- Keep CRM records current on every account you manage
Skills
- Comfortable with pay built on commission. Your paycheck floor is minimum wage for your location, and your real income comes from the commission structure
- Background in EMS
- Strong phone presence. This role is phone-first, and most of your day is spent talking to schools
- Organized enough to manage a large book, starting at 80 accounts, without letting any of them go quiet
- Comfortable reaching out first on renewals, reorders, and at-risk accounts instead of waiting for inbound
- A laptop or desktop, a reliable phone, and stable internet
- Able to work within our current tech stack, including HubSpot and Shopify
- Authorized to work in the United States
- You've managed a book of accounts before, in customer success or account management
- Background in EMS education or EMS leadership
- Experience with B2B relationships that run on reorders and renewals
- Experience selling or driving adoption of an apparel or merchandise program
Benefits
- You’re paid an hourly wage at the minimum wage for your work location (recoverable draw against your commissions).
- As a W-2 employee you’re eligible for MedTech employee programs, including our Joon wellness partnership.
- An average-account-value milestone program with prize picks up to a $20,000 cash bonus at the top tier.
- A thank-you every quarter you finish with all benchmarks green.
- Occasional travel to industry trade shows to meet program directors face-to-face.
- Any travel receives additional compensation.
- Frequency varies by season; most of the role is remote phone/video work from wherever you're based.
- MedTech supplies your CRM access, your starting book of accounts, and account materials.
Company Overview