Note: The job is a remote job and is open to candidates in USA. Icon is a company that creates winning ads and branded content for rapidly growing DTC and enterprise companies. They are looking for a Customer Service Representative to handle inbound signups, qualify leads, and facilitate bookings for sales demos.
Responsibilities
- Call every inbound signup who leaves a phone number but doesn't book a demo, within minutes where possible
- Qualify quickly: what they're spending, what they're running, whether Icon is a fit
- Book qualified demos onto the sales team's calendar
- Work multi-touch across phone, email, and SMS to reach people who don't pick up first time
- Keep the CRM clean - every call logged, every outcome recorded, no lead left in limbo
- Report back on patterns: objections, drop-off reasons, and which signup sources actually convert
Skills
- 1–3 years in a phone-heavy role - BDR, SDR, inside sales, recruiting, or similar. Strong entry-level candidates with obvious hustle will be considered
- You are genuinely comfortable on the phone. High call volume doesn't scare you and rejection doesn't rattle you
- Fast, clear, and warm on the first thirty seconds of a cold call
- Organized enough to run a queue without dropping leads
- Curious about what our customers actually do - performance marketing, DTC, paid social
- Experience selling into DTC or e-commerce brands
- Familiarity with Meta or TikTok ads, even at a surface level
- Experience at an early-stage company where the playbook didn't exist yet
Benefits
- Base salary plus uncapped commission on demos booked and closed
- Direct exposure to founders and a short path to closing roles as you prove out
- A team that ships fast and gives you real ownership early
Company Overview