Note: The job is a remote job and is open to candidates in USA. Beroe Inc is seeking a Customer Success Manager to support and grow customer relationships for its AI software and B2B SaaS offerings. The role focuses on onboarding, training, adoption, account management, demand generation, and identifying opportunities to expand revenue within assigned accounts.
Responsibilities
- Manage seamless customer onboarding and adoption, ensuring customers derive maximum value from our product
- Execute comprehensive training programs to enhance user proficiency and engagement with our AI software
- Relationship management with key client stakeholders
- Conduct account level client review sessions
- Monitor and drive accounts utilization
- Identify upsell/cross sell opportunities within the assigned set of accounts
- Demand generation for Beroe’s products & services
- Directly contribute to the company's revenue growth by nurturing and expanding customer relationships through strategic engagement and value realization
Skills
- Excellent Communication & Presentation Skills
- Knowledge of automation tools and technologies, with a keen interest in using AI to improve customer success outcomes
- Analytical & Problem-solving Skills
- Consulting Mind set
- Relationship Building – Convincing & Influencing skills
- Open to travel as & when required
- Very strong Excel and PowerPoint skills
- Strong Commercial and Business Acumen
- Essential: MBA /master's with 5-9 years of experience in account management or customer success
- Demonstrated experience in customer success within a B2B SaaS environment, exposure to AI or tech-driven products is a plus
- Understanding of the sourcing process and procurement team workflows is desirable
- Experience of running or supporting e-auctions or dynamic bidding processes is a plus
Company Overview