Note: The job is a remote job and is open to candidates in USA. Arrow Electronics is a global electronics supply chain intelligence company that helps organizations anticipate risk, adapt faster, and design smarter. The Customer Success Content & Enablement Manager owns the content ecosystem supporting customer adoption, Customer Success, and Sales, while leading cross-functional projects, developing process documentation and training materials, and helping demonstrate customer ROI.
Responsibilities
- Leading complex cross functional
- Leads project calls, assigns work and manages project to timeline and outcomes
- Stakeholder management—Leads stakeholder management sessions and keeps various management abreast of potential issues by maintaining open lines of communication
- Creation of project related process documents
- Assist in training new and existing employees with regard to policies and procedures related to project outcomes
- Green Belt Certified
- PMP Certified
Skills
- 3-5 years of experience in content creation and project management
- In-depth knowledge of the electronics supply chain
- Experience with SaaS
- Green Belt Certification
- PMP Certification
- Experience in the following tools: HubSpot, Zendesk, Salesforce
- Typically requires 5–7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience
- Experience with Pendo
Benefits
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Short-Term/Long-Term Disability Insurance
- Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
- Paid Time Off (including sick, holiday, vacation, etc.)
- Tuition Reimbursement
- Growth Opportunities
- Hybrid if in Colorado: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday-work from home.
- Fully remote for other locations listed: Must be able to travel to an Arrow office location as requested by Arrow leadership.
Company Overview
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