Note: The job is a remote job and is open to candidates in USA. Sleeper is a sports-focused games platform that aims to create a digital playground for sports fans. They are seeking a Customer Success Associate to support user relationships, assist with onboarding, and resolve issues related to their DFS product.
Responsibilities
- Provide exceptional customer service while demonstrating product and industry knowledge, communicating with our users across several channels – email, chat, and social media
- Respond to user complaints, requests, and inquiries in a professional and timely manner, practicing conflict resolution abilities and effective communication skills
- Assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests and additional fraud reviews as needed
- Support the interdepartmental (Operations, Fraud) needs as it pertains to user interactions and our DFS product
- Review player deposit and withdrawal transactions for potential fraud to ensure accounts are correctly maintained
Skills
- 2+ years of prior experience in a direct Customer Support/Success role is required
- Excellent verbal and written communication skills to communicate and collaborate across multiple departments and our users
- Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off is required – 5 day weekly availability covering 40 hours per week
- Holiday and big game day availabilities across sports
Benefits
- Comprehensive health, dental, and vision insurance
- 401(k)
- Flexible working hours and remote work options
- Opportunities for career advancement
- Unlimited PTO
Company Overview