Note: The job is a remote job and is open to candidates in USA. Direct Meds is a healthcare company focused on improving access to care through telehealth and partner clinic services. The Customer Service Representative supports patients by responding to inquiries, assisting with accounts and orders, coordinating with internal teams, documenting interactions, and resolving issues in a professional and compassionate manner.
Responsibilities
- Respond to patient inquiries via phone, email, chat, and text in a timely and professional manner
- Assist patients with account questions, order updates, and navigate the treatment process
- Coordinate with clinical, pharmacy, and fulfillment teams to ensure a seamless patient experience
- Accurately document all customer interactions in internal systems
- Resolve issues with empathy while maintaining a high level of customer satisfaction
- Meet performance goals for response times, quality, and patient experience
Skills
- * Minimum 2 years of customer service experience, preferably in healthcare, telehealth, medical offices, or pharmacy
- * Excellent verbal and written communication skills
- * Strong problem-solving skills and attention to detail
- * Comfortable working in a fast-paced, remote environment
- * Ability to multitask while maintaining a positive and professional demeanor
- * Proficiency with computers and customer support platforms
- A reliable personal laptop or desktop computer
- A quality headset for calls
- High-speed internet connection
- * Experience in healthcare, telehealth, or wellness industries
- * Familiarity with EMR, CRM, or ticketing systems
- * Experience supporting patients in a remote environment
- * Knowledge of GLP-1 medications, HRT, peptides, or wellness programs
Benefits
- Comprehensive benefits package (Health, Dental, and Vision).
- Fully remote position.
- Paid time off and company holidays.
- Opportunities for career growth within a rapidly scaling company.
- Exposure to innovative therapies in wellness and longevity.
Company Overview