Note: The job is a remote job and is open to candidates in USA. Toast creates technology that helps restaurants and local businesses operate, increase sales, engage customers, and support employees. The Senior Software Engineer will build and own backend services, APIs, and integrations that automate Customer Care workflows across Salesforce, billing, identity verification, and AI-enabled case management systems.
Responsibilities
- Design, build, and own backend services and APIs that power workflows for Customer Care Agents and the broader Toast team
- Build and maintain integrations across a complex ecosystem of internal and external systems, including Salesforce, billing middleware, document management, and iPaaS workflow automation platforms
- Write automated tests and participate in code reviews to maintain code quality and system reliability
- Monitor feature rollouts, respond to incidents, and iterate based on performance data and customer feedback
- Partner with product, design, and cross-functional teams to define requirements and deliver on shared goals
- Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team
Skills
- 5+ years delivering production backend systems at scale
- Proficiency in Java, Kotlin, or another object-oriented language
- Familiarity with API lifecycle management, including versioning, documentation, and deprecation
- Strong understanding of query languages, data modeling, and data distribution
- Experience working with microservices and event-driven architectures
- Bachelor's degree in Computer Science or a related field, or equivalent practical experience
- Hands-on experience building with LLMs in production environments
- Familiarity with Workato or a similar iPaaS platform
- Prior work with Salesforce or other CRM platforms
- Comfort working with React and GraphQL
Benefits
- Cash compensation (overtime, bonus/commissions if eligible)
- Equity
- Benefits
- We provide AI tools across all disciplines, from Engineering and Product to Sales and Support.
- We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs.
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