Note: The job is a remote job and is open to candidates in USA. Globe Life is seeking a Customer Service Representative to provide superior customer service as a first-tier support contact for customer inquiries. The role handles phone, email, and written interactions, resolves issues promptly and professionally, meets quality and performance standards, and supports department initiatives as needed.
Responsibilities
- Assist with daily call volume (service level takes priority)
- Provide accurate resolutions to customer inquiries in a professional and courteous manner
- Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
- Meet Quality Assurance Requirements and other key performance metrics
- All other duties as assigned
- Excellent verbal & written communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of the Internet for business use. Ability to learn new computer systems
- Knowledge of customer service principles and practices
- Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team
- Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations
- Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers
- Have flexibility in your schedule
- Must be detail-oriented
- Ability to professionally handle and resolve escalated issues
- Monday to Friday schedules, no weekend phone schedules
- Reliable and predictable attendance of your assigned shift
- Ability to work full time and/or part time based on the position specifications
Skills
- Excellent verbal & written communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of the Internet for business use. Ability to learn new computer systems
- Knowledge of customer service principles and practices
- Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team
- Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations
- Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers
- Have flexibility in your schedule
- Must be detail-oriented
- Ability to professionally handle and resolve escalated issues
- Monday to Friday schedules, no weekend phone schedules
- 1 year of customer service experience in a similar role
- High school diploma or equivalent
- Heavy computer and phone usage
- Ability to sit 90% of the workday
- Willingness to work shift work and overtime is required
- Reliable and predictable attendance of your assigned shift
- Ability to work full time and/or part time based on the position specifications
Benefits
- This is a remote / work-from-home position.
- Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
- Paid holidays and time off to support a healthy work-life balance.
- Parental leave to help our employees welcome their new additions.
- Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
- Company-paid counseling for assistance with mental health, stress management, and work-life balance.
- Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
- Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Company Overview