Note: The job is a remote job and is open to candidates in USA. Guided by LJ Travel is seeking a dependable and service-oriented Customer Service Representative to assist clients and manage service-related requests remotely. The role supports clients with coordinating travel arrangements, scheduling, updates, communication, record maintenance, and request follow-up to ensure a positive customer experience.
Responsibilities
- Respond to client inquiries in a timely and professional manner
- Assist with coordinating travel arrangements, scheduling, and updates
- Provide clear communication and next steps throughout the process
- Maintain accurate and organized client records
- Track and follow up on requests to ensure completion
- Deliver a consistent and positive customer experience
Skills
- Strong communication and organizational skills
- Ability to multitask and manage priorities effectively
- Self-motivated with the ability to work independently
- Detail-oriented with strong follow-through
- Comfortable using online systems and tools
- Customer service experience preferred
- Interest in travel and working with clients is a plus
Benefits
- Training and ongoing support
- Flexible remote work environment
- Opportunities for growth and advancement
- Supportive team environment
- Access to tools and systems needed for success
- Fully remote
- Flexible scheduling options
Company Overview