Note: The job is a remote job and is open to candidates in USA. AAA Auto Club Enterprises is hiring a Customer Service Representative for its Insurance Call Center. The role assists members with AAA membership questions, resolves issues, and recommends products and services through inbound calls.
Responsibilities
- Answer inbound calls and assist members with questions related to AAA memberships
- Deliver personalized, proactive solutions and recommend valuable products and services
- Engage with members using strong communication and a friendly, problem-solving mindset
- Think quickly and critically to resolve issues—this is not a scripted environment
- Navigate multiple systems and tools while actively listening and multitasking
- Maintain a positive, can-do attitude in a fast-paced and evolving environment
- Participate in ongoing coaching and development to continually enhance your performance
Skills
- Prior customer service experience
- Excellent communication skills (written, verbal, and listening)
- Ability to multitask and navigate computer systems in real time
- A flexible, “can-do” mindset and willingness to adapt to change
- High school diploma or GED
- Recent call center experience
- Spanish fluency
Benefits
- Earn an additional $1.00/hour for English/Spanish fluency (assessment provided)
- 100% virtual training program lasting approximately 4 months
- Remote work after training
- A company-provided computer
- Partial internet reimbursement
- Growth & Advancement Opportunities
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match
- Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
- Ongoing coaching and development
Company Overview