Note: The job is a remote job and is open to candidates in USA. The company is seeking a Customer Service Representative II to join its customer support team serving bottlers and customers. The role manages customer service issues, escalations, order management, claims, promotional activities, and continuous improvement projects while coordinating with cross-functional stakeholders.
Responsibilities
- Manage and resolve issues affecting multiple orders/customers
- Lead cross-functional meetings to resolve service issues
- Perform day-to-day customer service activities and manage escalations
- Lead continuous improvement projects with cross-functional teams
- Ensure end-to-end execution of high-volume promotional activities
- Investigate claims, deductions, and communicate with stakeholders
- Act as a liaison between departments and customers for order management
Skills
- High School diploma or GED equivalent
- At least one year in a customer-facing role
- Strong customer service, communication, and problem-solving skills
- Ability to work independently in a fast-paced environment
- Undergraduate degree in Business Administration, Logistics, or Supply Chain
- Three years in a customer-facing role or call center experience
- Knowledge of supply chain, Order Management, and Salesforce & SAP
Benefits
- Remote work with a flexible schedule
- Company-provided laptop
- Competitive benefits from day one
- Opportunities for growth
Company Overview