Note: The job is a remote job and is open to candidates in USA. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking English speaking and bilingual (Spanish) Customer Service Representatives to support community-based assistance programs by handling customer inquiries and guiding individuals through program processes.
Responsibilities
- Clock in/out daily using provided timekeeping systems
- Maintain regular attendance and adhere to all program policies and procedures
- Understand and navigate call center phone and computer systems effectively
- Complete customer applications over the phone and determine eligibility for relevant programs
- Follow established workflow processes using program software systems
- Handle customer questions, resolve issues, and provide information about program participation
- Manage challenging or emotional conversations using de escalation techniques
- Access and update customer accounts within the client’s internal systems
- Provide guidance on application steps for energy assistance programs (e.g., state run LIHEAP)
- Support recertification for ongoing customer assistance programs
- Review and verify income documentation and other required materials
- Assist with additional utility assistance programs as business needs arise
- Utilize knowledge bases and internal procedures to complete daily tasks accurately
- Review and acknowledge metrics, QA notes, and coaching feedback promptly
- Regularly check email, chat tools (e.g., Teams), and internal communications
- Meet monthly performance metrics and expectations for Contact Center Specialists
Skills
- Must reside within 2 hours of Pittsburgh
- Strong communication and customer service skills
- Ability to navigate multiple computer systems simultaneously
- Bilingual (Spanish) candidates strongly encouraged
- Comfortable working remote after training
- Reliable, organized, and able to manage confidential information
Benefits
- Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.
- Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
- Role is fully remote after Day 1 (in-person training and equipment pickup onsite Cranberry Township).
Company Overview