Note: The job is a remote job and is open to candidates in USA. Sustain Media is a company that specializes in local SEO and Google Ads for home service businesses. They are seeking a Client Success Manager who will be the primary point of contact for clients, leading relationships, understanding their needs, and ensuring effective communication and strategy execution.
Responsibilities
- You are the primary point of contact across calls, email, Slack, reporting videos, and ongoing communication
- You know which services they want more of, which markets matter, their lead flow, seasonality, goals, frustrations, and what a win actually looks like
- You turn rankings, calls, forms, Google Ads data, completed work, and upcoming priorities into something a business owner can actually understand
- You explain what happened, what matters, where we need to improve, and what happens next
- A client should never need to chase you for an update
- If an account is getting frustrated, you catch it early. There should be no preventable surprises
- You make sure our strategy and delivery team understands what the client needs and that important issues get handled
- When another service genuinely makes sense for a client, you recognize it and are comfortable having that conversation
Skills
- 3+ years in client success, account management, SEO, paid media, or digital strategy
- Strong understanding of local SEO, Google Business Profiles, the Map Pack, on-page SEO, links, local pages, and basic technical SEO
- Working understanding of Google Ads, CPL, CPA, conversion tracking, attribution, budgets, and lead quality
- Extremely comfortable leading calls and explaining marketing without hiding behind jargon
- Organized enough to manage a busy portfolio without dropping commitments
- Calm and direct when a client is frustrated or the results aren't where we want them
- Commercial enough to understand that rankings don't matter if the phone isn't ringing
- Extremely curious about AI and already experienced using it meaningfully in your work
- Home service experience is a major plus
Benefits
- Full-time W-2
- Fully remote
- Unlimited PTO
- Direct access to company leadership
- Real room to grow as Sustain grows
Company Overview