Note: The job is a remote job and is open to candidates in USA. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking experienced Customer Service Representatives to support employees with questions related to health, retirement, enrollment, claims, and other benefit programs.
Responsibilities
- Answer employee benefits questions accurately and professionally
- Guide employees through systems, portals, enrollment processes, and available resources
- Research customer issues, resolve routine matters, and appropriately escalate complex cases
- Document all interactions accurately and thoroughly
- Navigate multiple systems while actively assisting employees
- Protect confidential employee and benefits information
- Learn new systems, benefits content, and processes during required training
Skills
- 6+ months of customer service, contact center, benefits, insurance, pharmacy, healthcare, HR, banking, claims, or similar professional experience
- Strong verbal and written communication skills with the ability to communicate clearly and professionally
- Professional judgment and demonstrated ability to work independently
- Strong attention to detail and accurate documentation skills
- Comfortable navigating multiple computer systems and learning new technology quickly
- Reliable, coachable, and accountable for attendance and performance
- Ability to complete approximately 3-4 weeks of required training with consistent attendance
- Must reside in Northwest Arkansas
- Must have a private, professional home workspace where confidential conversations cannot be overheard
- Must have secured home internet of at least 25 Mbps download / 5 Mbps upload. Personal mobile hotspots are not permitted
- Must be available, professional in appearance, and actively working throughout the assigned remote schedule
Benefits
- Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.
- Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
- Free online training.
Company Overview