Note: The job is a remote job and is open to candidates in USA. Aquent is partnering with a leading service-sector organization focused on enhancing consumer experiences. The Customer Service Representative will support daily service operations, manage enrollment and eligibility processes, process claims, and resolve customer service issues while contributing to continuous improvements in consumer satisfaction.
Responsibilities
- Perform varied daily activities across multiple service functions, ensuring operational efficiency and customer satisfaction
- Handle moderately complex administrative, operational, and customer support assignments with precision and care
- Conduct necessary computations accurately to support service operations
- Engage in critical functions such as client support, client services, and client administration
- Manage enrollment and eligibility processes, ensuring seamless consumer onboarding
- Process claims efficiently and accurately, resolving issues as they arise
- Investigate and settle customer service issues and claims, applying sound judgment and policy interpretation
- Work autonomously within defined parameters, demonstrating latitude over prioritization and timing of tasks
- Contribute to an environment focused on continuously improving consumer experiences through every interaction
Skills
- • Be authorized to work in the United States
- • Not require sponsorship of any kind for the duration of the assignment
- • Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position
- • 3 years of proven customer service experience, including proficient typing and data entry skills
- • Exceptional verbal, listening, and written communication skills, enabling clear and empathetic interactions
- • A strong aptitude for quickly learning and seamlessly navigating new technology, systems, and applications
- • Proficiency in Microsoft Office Outlook and Word
- • A genuine passion for contributing to an organization dedicated to continuously enhancing consumer experiences
- • Bilingual proficiency is mandatory for this role, enabling broader consumer support
- • An Associate's or Bachelor's Degree
- • Previous experience in the healthcare sector
- • Prior experience in inbound and/or outbound call center environments
Benefits
- Eligible talent get access to subsidized health, vision, and dental plans.
- Eligible talent get access to paid sick leave.
- Eligible talent get access to retirement plans with a match.
- Free online training through Aquent Gymnasium.
Company Overview