Note: The job is a remote job and is open to candidates in USA. North Memorial Health is a health system providing hospital, clinic, urgent care, and emergency services. The Customer Service Representative delivers customer-centered support in a call-center-like environment by managing phone contacts, registration, scheduling, call routing, and proactive problem resolution.
Responsibilities
- The Customer Service Representative provides unmatched customer service to North Memorial customers and staff, in a call-center like environment
- The Customer Service Representative works as a partner of the clinic care team by managing phone contact to provide customers with proficient, customer-centered services that meets or exceeds expectations
- The Customer Service Representative is accountable for various functions related to the efficient operation of registration, scheduling, and call routing/navigating
- Proactive problem solving in order to ensure One Call One Resolution or soft handoff when appropriate
Skills
- High School diploma or equivalent (GED) required
- 1 year customer service experience required
- Ability to multi-task
- Typing test minimum 35+ WPM required
- Understanding of HIPAA
- Independent problem-solving skills
- Skilled in MS Office products
- Applicants must be currently authorized to work in the United States on a full-time basis
- Minimum of 6 months scheduling experience and/or registration experience preferred
- Call center experience preferred
- Experience in health care setting preferred
Benefits
- Eligible for the Public Student Loan Forgiveness program because North Memorial Health is a non-profit organization; most part-time and all full-time positions are eligible for benefits.
- Health & Welfare Benefit Packages
- 401k Retirement Match or Pension Plan, based on workgroup eligibility
- Generous Paid Time Off (PTO) Plans
- Adoption Reimbursement up to $3000 per child
- Child Care Discount Program with New Horizon: 10% off weekly childcare tuition
- Education/Tuition Reimbursement
- 24/7 Fitness Center Access for all benefit eligible team members
- Remote work arrangement
- Health insurance benefits are available for this position; North Memorial Health offers multiple health plans based on work group eligibility.
- Compensation may include shift differential pay depending on the position and shift worked.
Company Overview