Note: The job is a remote job and is open to candidates in USA. MLM Hearing, LLC is hiring a Customer Service Patient Representative to support patient outreach and appointment generation. The role places outbound calls, schedules appointments, maintains patient information in a CRM system, handles returned inbound calls, and collaborates with clinical and hearing care professionals.
Responsibilities
- Outbound calling on assigned warm and new potential leads
- Scheduling patient appointments using a call script for multiple types of leads
- Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system
- Answer returned inbound calls as needed after initial outbound contact
- Maintain quality service by following organizational standard operating procedures
- Overcome objections and hesitation with confidence and professionalism
- Use probing questions to identify patient needs and opportunities
- Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
- Learn and understands basic industry knowledge
- Collaborate with Patient-Facing Clinical staff and hearing care professionals
- Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
- Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity
- May take on additional responsibilities and tasks to support the growth and success of the team and organization
Skills
- * Must reside in the US
- * Must have experience and success in outbound calling/telemarketing experience
- * Minimum of 6 months call center experience or equivalent
- * Track record of over-achieving quota
- * Strong phone presence with proven ability to initiate conversations and manage a high volume of outbound calls (150+ daily)
- * Previous sales, appointment setting, or retention experience
- * Track record of over-achieving daily, weekly, and monthly quotas
- * Highly motivated with a willingness to be coached
- * Ability to multitask and manage time in a fast-paced environment
- * Resilient and able to handle rejection and objection professionally
- * Intermediate MS Word and Excel working knowledge
- * Proficient order entry speed
- * Team Player
- * Computer savvy
- * Must have a flexible schedule
- * Must be passionate about success and self sufficient
- * Professional telephone etiquette
- * Must reside in the United States
- * Multitask using various applications simultaneously
- * Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
- * Excellent interpersonal communication skills
- * Ability to multitask and manage time in a fast-paced environment
- * Telemarketing / Sales
- * Skilled in handling objections and rejection
- * Professional telephone etiquette skills
- * High proficiency with written correspondence
- * Highly motivated and receptive to coaching
- * Strong problem-solving and organizational skills
- * Self-sufficient and passionate about success
- · 40 hours per week, Monday – Friday between the hours of 8:00 a.m. and 8:00 p.m. based on contact center needs. Every other Saturday with one day off between Monday and Friday
Benefits
- Base plus Commission eligible
- Remote work arrangement
Company Overview