Note: The job is a remote job and is open to candidates in USA. G Spa Travel S.A.S. is hiring a Customer Service Representative to support leisure travel operations and traveler service. The role handles customer requests, case management, follow-up, issue resolution, escalations, documentation, and communication through approved service channels in a remote United States workflow.
Responsibilities
- Track open follow-up items until ownership is confirmed for the Customer Service Representative workflow at G Spa Travel S.A.S.; combine CRM, Case Documentation, and Service Standards so decision traceability stays visible within leisure travel, bookings, reservations, itineraries, tours, suppliers, customer service, and traveler support. Evidence profile: Ticket Management, Service Standards, Customer Service, Follow-Up, Customer Communication, and Customer Support
- Escalate complex cases with enough context for the next owner for the Customer Service Representative workflow at G Spa Travel S.A.S.; combine Email Support, Ticket Management, and Service Documentation so handoff quality stays visible within leisure travel, bookings, reservations, itineraries, tours, suppliers, customer service, and traveler support. Evidence profile: Ticket Management, Service Standards, Customer Service, Follow-Up, Customer Communication, and Customer Support
- Handle assigned customer requests through approved service channels for the Customer Service Representative workflow at G Spa Travel S.A.S.; combine Case Management, Service Standards, and Chat Support so exception tracking stays visible within leisure travel, bookings, reservations, itineraries, tours, suppliers, customer service, and traveler support. Evidence profile: Ticket Management, Service Standards, Customer Service, Follow-Up, Customer Communication, and Customer Support
- Review account or case history before responding for the Customer Service Representative workflow at G Spa Travel S.A.S.; combine Call Handling, Service Documentation, and Complaint Handling so source accuracy stays visible within leisure travel, bookings, reservations, itineraries, tours, suppliers, customer service, and traveler support. Evidence profile: Ticket Management, Service Standards, Customer Service, Follow-Up, Customer Communication, and Customer Support
- Resolve routine issues and document the outcome clearly for the Customer Service Representative workflow at G Spa Travel S.A.S.; combine Account Review, Chat Support, and Customer Communication so owner visibility stays visible within leisure travel, bookings, reservations, itineraries, tours, suppliers, customer service, and traveler support. Evidence profile: Ticket Management, Service Standards, Customer Service, Follow-Up, Customer Communication, and Customer Support
Skills
- • Use Complaint Handling, Customer Support, and Status Updates confidently within leisure travel, bookings, reservations, itineraries, tours, suppliers, customer service, and traveler support
- • Apply Escalation Management and Ticket Management while keeping decision traceability, source accuracy, and deadlines visible
- • Document Account Review decisions together with Quality Assurance so another authorized teammate can follow the reasoning
- • Use sound judgment around Customer Communication and Queue Management, including when escalation is required
- Full-time. Entry level. 100% remote within the United States
Benefits
- 100% remote within the United States
Company Overview