Note: The job is a remote job and is open to candidates in USA. inSync Staffing is seeking Customer Service Representatives to support business segments including escrow, insurance, mortgage services, and technical support. The role handles customer inquiries, resolves Tier 1 and Tier 2 issues, supports billing and order fulfillment, coordinates with internal teams, and maintains accurate customer records in a remote environment.
Responsibilities
- Handle incoming customer calls, emails, and requests from the public, real estate professionals, and internal teams
- Resolve Tier 1 and Tier 2 customer service inquiries, including escalations
- Verify customer identity and account information
- Research and analyze customer issues, providing timely and accurate resolutions
- Escalate complex issues to supervisors or appropriate departments as needed. Maintain detailed logs, reports, and customer records
- Proactively follow up on accounts requiring additional attention
- Coordinate with internal teams and offshore call centers on processes and issue resolution
- Assist with billing inquiries, payment issues, and coordination with collections teams
- Support order fulfillment by receiving, tracking, and reconciling orders
- Navigate multiple systems and databases to document and resolve customer interactions
- Promote alternative products or services when appropriate
- Follow all company policies, procedures, and compliance standards
Skills
- • 1–2 years of customer service experience (call center or related environment preferred)
- • Strong communication and problem-solving skills
- • Proficiency in Microsoft Office (Word, Excel, Outlook)
- • Ability to navigate multiple systems and perform accurate data entry
- • Comfortable handling routine and moderately complex customer issues
- • Ability to work independently and collaborate across teams
- • 100% Remote (U.S.-based candidates only)
- Hours -11:00 to 8:00 p.m. EST, M–F, and a rotational Saturday, once per month
Benefits
- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life insurance
- Retirement plan
- 100% Remote (U.S.-based candidates only)
Company Overview