Note: The job is a remote job and is open to candidates in USA. TK Travel and Events is seeking a Customer Service Representative to provide hands-on support to customers and clients. The role involves responding to inquiries, maintaining accurate records, coordinating follow-up, and managing open requests in a full-time remote position.
Responsibilities
- Responding to customer or client questions through approved phone, email, chat, or online systems
- Documenting conversations, requests, status changes, and promised follow-up accurately
- Coordinating with the appropriate internal or external contact when a request needs additional action
- Keeping track of open work by closing the loop on routine issues so customers know what happened and what comes next
Skills
- Professional, patient communication
- Accurate notes and recordkeeping
- Ability to manage several open requests and follow-ups
- Sound judgment about routine resolution versus escalation
- Full-time. 100% remote within the United States
Benefits
- 100% remote within the United States
- Training on company-specific processes or systems may be provided where appropriate
Company Overview