Note: The job is a remote job and is open to candidates in USA. SoTalent is seeking a Human Resources Specialist to provide high-quality support to employees and managers across a range of Human Resources functions. The role responds to inquiries, resolves employee concerns, maintains accurate case records, supports HR processes, and contributes to service and process improvements.
Responsibilities
- Serve as a primary point of contact for employee inquiries related to benefits, compensation, talent programs, HR policies, and other Human Resources matters
- Provide accurate guidance and support while ensuring a positive employee experience
- Investigate and resolve routine HR issues and employee concerns, escalating complex cases when appropriate
- Support managers and team members through coaching, education, and guidance on HR processes and procedures
- Manage cases using HR service management and HRIS platforms, ensuring timely documentation, tracking, and resolution
- Maintain accurate employee records and case documentation while adhering to data privacy and confidentiality standards
- Assist in identifying opportunities to improve workflows, processes, and service delivery within the HR support function
- Collaborate with cross-functional teams to resolve employee issues and enhance operational effectiveness
- Monitor service requests and follow established service-level expectations for case resolution
- Contribute to knowledge management initiatives, process documentation, and continuous improvement efforts
- Provide excellent customer service while maintaining professionalism, empathy, and attention to detail
- Perform additional HR support and administrative activities as needed
Skills
- • Minimum of 2 years of experience in Human Resources, Employee Services, HR Operations, HR Shared Services, or a related support role
- • Strong written and verbal communication skills with the ability to explain HR processes clearly and professionally
- • Excellent customer service and employee support skills
- • Strong attention to detail and organizational capabilities
- • Ability to manage multiple tasks and priorities in a fast-paced environment
- • Strong problem-solving, analytical, and decision-making skills
- • Experience handling confidential employee information with discretion and professionalism
- • Proficiency with HR systems, case management tools, and Microsoft Office applications
- • Experience working in a shared services, HR operations, employee support center, or service desk environment
- • Familiarity with HR case management platforms and HRIS systems
- • Experience using tools such as ServiceNow, Workday, AI-assisted HR support platforms, or similar enterprise applications
- • Knowledge of HR processes related to benefits, compensation, employee relations, talent management, and HR policies
- • Experience supporting process improvement and operational efficiency initiatives
Benefits
- Remote work arrangement
Company Overview