Note: The job is a remote job and is open to candidates in USA. Martin Bauer is a trusted solutions provider delivering premium botanical, herbal, and tea ingredients for the global food, beverage, and wellness industries. The Customer Service Representative (CSR) plays a key role in delivering best-in-class customer support, managing customer relationships, and ensuring seamless order fulfillment while collaborating with various internal teams.
Responsibilities
- Serve as the primary liaison between customers, Regional Sales Managers, and internal teams
- Manage customer relationships by responding to order inquiries, product questions, and service issues
- Own the end-to-end Order-to-Cash process to ensure accurate, timely fulfillment across domestic, export orders
- Enter, manage, and track sales orders in SAP, including backorders, inventory allocation, outbound delivery creation, customer portals and shipment documentation
- Coordinate customer documentation, sample requests, complaints, and service cases
- Proactively communicate order status updates, delivery information, and provide required documentation to customers and sales partners
- Collaborate cross-functionally to resolve order, inventory, fulfillment, or billing issues
- Support inventory and contract management, including tracking shipments against customer contract BPO's and forecasts
- Identify opportunities where available production or inventory exceeds current customer orders and proactively engage customers in increase order volumes where appropriate
- Partner with Sales and Supply Chain to help optimize order quantities, reduce excess inventory, and improve overall volume utilization
- Provide pricing support and handle billing inquiries in alignment with company policies
- Assist Regional Sales Managers with territory reports, presentations, and internal coordination
- Contribute to continuous improvement initiatives and adoption of best practices within the Customer Service team
Skills
- Bachelor's degree preferred
- 2–3 years of experience in Customer Service, Sales Support, or Inside Sales within a B2B environment
- Experience supporting Food & Beverage or ingredient customers preferred
- Working knowledge of domestic and international trade
- Hands‑on experience with SAP
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Strong written and verbal communication skills in business English
- Highly collaborative, customer‑focused, and comfortable working cross‑functionally in a multicultural environment
Company Overview