Note: The job is a remote job and is open to candidates in USA. InteLogix is a trusted leader in the customer service industry, committed to providing innovative solutions and exceptional services. The Customer Service Representative role involves solving problems and providing excellent customer service while interacting with customers across the country.
Responsibilities
- Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary
- Negotiate/ Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client
- Attempt to collect on all balances using excellent negotiation skills
- Document all account handling activity concisely and accurately on the client systems
- Educate potential on identity documents and next steps
- Educate customers on account status and payment options
- Additional duties as assigned by the client or Management
Skills
- Must be 18 years of age or older
- High School Diploma or equivalent required
- Excellent communication, ability to communicate clearly and effectively, both orally and in writing
- Deal with difficult interactions with customers
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Superb attendance, so you can be there when our customers need us
- Internet Speed of at least 10 MBPS download and 5 MBPS upload
- Dedicated workspace free from distractions
- Call Center or Collections experience preferred and basic knowledge of data entry
Benefits
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal
- Career Advancement
Company Overview