Note: The job is a remote job and is open to candidates in USA. Rumpke Waste & Recycling is a family-owned company and one of the largest firms in the waste and recycling industry. They are seeking a Customer Service Representative to serve as the first point of contact for customers, addressing inquiries and resolving issues to enhance customer satisfaction.
Responsibilities
- Answer phones promptly and courteously utilizing company procedures
- Receive and respond professionally and courteously to all customer inquiries
- Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc
- Identify customer’s reason for canceling service and attempt to retain customers
- Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries
- Ensure customer concerns are understood and clearly explain resolution to the customer
- Process customer payments and assists customers with RumpkePay as needed
- Work in conjunction with other departments to resolve customer issues
- Log and record information on customer accounts
- Create work orders/interactions, as needed
- Work special data entry projects with accuracy and complete in time to meet deadlines
- Resolve customer account issues and adjust accounts accordingly with verification from management, as needed
- Process online data entry for accounts based designated department
- Manage and monitor billing/invoicing, renewals/bids/price increase/tonnage, including maintaining sticker inventory used within contracted areas as needed
- Perform other duties as assigned
Skills
- Excellent verbal & written communication skills
- Ability to maintain a professional appearance and demeanor
- Advanced computer proficiency in Windows and Microsoft Office applications and CRM tools
- Proven analytical/problem solving skills for the customer and the company
- Excellent customer service and data entry skills
- Ability to work both independently and as a team, meeting and exceeding call center standards
- Ability to research and identify the root cause of issues, make decisions, and solve problems
- Ability to react well under pressure and treat others respectfully
- Legally eligible to work in the United States
- Must successfully complete pre-employment testing
- Must be able to read and speak the English language
- Bilingual skills are desired, but not required
- 1-2 years of call center or customer service experience preferred
Benefits
- Competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more
Company Overview