Note: The job is a remote job and is open to candidates in USA. Vertisystem, a MOURI Tech company, is seeking a Customer Solutions Representative 1 to review and process ESA applications. The role involves validating customer information and eligibility, resolving discrepancies, ensuring compliance with program requirements, and managing high application volumes remotely.
Responsibilities
- Review ESA applications to validate customer information, income eligibility and required supporting documents
- Identify discrepancies, request revisions when necessary, and report processing issues
- Ensure compliance with program policies, procedures, and service level agreements (SLAs)
- Support workload management by processing high volumes of applications while maintaining accuracy, quality and safety standards
- Monitor queues and prioritize work to meet operational goals
Skills
- Proficiency with Microsoft Office tools, including Outlook, Excel, Word, Teams, and Copilot
- Ability to follow detailed processes, procedures, job aids, and program requirements consistently
- Strong attention to detail with the ability to identify missing, incomplete, or conflicting information
- Ability to work independently in a remote environment with limited day-to-day direction
- Experience reviewing documents, applications, or customer records
- Ability to learn program guidelines and business procedures
- Strong organizational, analytical, and problem-solving skills
- Ability to work independently in a fast-paced, production-focused environment
- Education Requirement: HS Diploma
- Minimum Years of Experience: 2 years
- Strong attention to detail and ability to identify errors or missing information
- Some college preferred
Benefits
- Remote work; must be local to Southern California (Irwindale, CA) for equipment pick up.
Company Overview