Note: The job is a remote job and is open to candidates in USA. Tramec, LLC is seeking a 2nd shift Customer Service Representative to join their team. This role is primarily responsible for processing purchase orders, addressing customer inquiries, and providing timely, accurate information related to orders, billing, and account support via phone and email.
Responsibilities
- Handle & respond to incoming customer calls and email correspondence, providing prompt and professional support
- Accurately document all customer interactions for follow-up and internal reference
- Enter and manage data within the ERP system (Epicor) and Conexiom
- Process customer orders and maintain all required digital and physical documentation
- Monitor order status and proactively communicate updates to customers
- Maintain organized records of correspondence, quotations, and purchase orders
- Communicate customer feedback to appropriate internal teams
- Ensure compliance with the company’s Quality Management System and customer requirements
- Maintain a clean, safe, and organized work environment
- Perform additional duties as assigned
- Flexibility to work varying shifts, overtime, and weekends as needed
Skills
- High school diploma or GED (or equivalent experience)
- Minimum of 1 year of customer service experience in a fast-paced environment
- Proficiency in Microsoft Office (Teams, Word, Excel, Outlook)
- Ability to operate standard office equipment, including multi-line phone systems
- Strong organizational skills and attention to detail
- Basic math skills for calculations and data accuracy
- Ability to work independently and collaboratively within a team
- Strong communication skills with the ability to interact effectively with customers and all levels of staff
- Experience with ERP/MRP systems (Epicor preferred)
Benefits
- Medical & prescription coverage, including a high-cost specialty drug program (potential for $0 cost)
- Surgery & imaging program (potential for $0 cost)
- Dental and vision insurance
- Company-paid life insurance
- Company-matched 401(k)
- Paid vacation and 10 paid holidays (including your birthday)
- On-demand pay (any day can be payday)
- $2000 perfect attendance bonus
- $500 employee referral bonus
- $500 wellness visit drawing
- Gym membership credit
- Short- and long-term disability
- Tuition reimbursement and internal training opportunities
Company Overview