Note: The job is a remote job and is open to candidates in USA. Contractor In Charge helps small business owners in the home service trades manage their financials, bookkeeping, scheduling, and accounting integrations. The Experienced Call Center Agent handles inbound and outbound customer interactions, books and dispatches jobs, maintains accurate CRM records, manages leads, and converts inquiries into booked appointments while supporting customer satisfaction and revenue goals.
Responsibilities
- Answer all incoming calls or online inquiries, as the initial point of contact
- Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home
- Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
- Conduct service-related, follow-up calls to check in on past customers and assess their current needs
- Help the field team by taking detailed notes from customer calls and entering them into our system
- Contribute to our company’s culture by being upbeat and hard-working
Skills
- Must live in**Alabama, Arizona, Florida, Georgia, Michigan, Mississippi, Nevada, North Carolina, South Carolina, South Dakota, Tennessee, Texas, Virginia*
- High School Diploma/GED is required
- Self-starter, reliable, flexibility with hours
- High level of accuracy and efficiency
- Exceptional verbal and written communication skills
- Courteous, professional manner, strong customer service skills
- Computer literacy and strong typing skills (30+ WPM),experience with Microsoft Office
- Excellent multitasking and follow-up skills, with high attention to detail
- Excellent interpersonal communication skills on a professional and technical level
- Able to work both independently and as part of a team
- Intel Core i5 4400 (i7 4770 Recommended) or
- AMD Ryzen 5 7600 (Ryzen 7 7700 Recommended) or
- M1 (Apple)
- 2.1 GHz Clock Speed Minimum
- 8GB minimum, 16GB Recommended
- 2 15" monitors
- Internet Wired directly from Router to Computer, No Wi-Fi connection
- Minimum Upload speed: 10 Mbps
- Minimum Download speed: 50 Mbps
- Noise cancelling headset with microphone
- This entry-level work-from-home job works a flexible schedule depending on business needs
- Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus!
- HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required
Benefits
- Equipment stipend of $100/month
- Medical Benefits -available after 90 days!
- Retirement Savings Plan
- Vacation Pay
- Paid training
- Advancement Opportunities
- Flexible schedule depending on business needs
Company Overview