Note: The job is a remote job and is open to candidates in USA. Integrated Resources, Inc. is seeking an Enrollment/Eligibility Counselor to support individuals and families with Medicaid enrollment and eligibility programs. The role assists clients with enrollment, processes complex cases and appeals, provides policy guidance, tracks case status, and maintains accurate documentation while delivering customer service.
Responsibilities
- Assist clients with program connection, enrollment, and eligibility
- Process and research complex cases and appeals
- Provide accurate guidance on eligibility policies and procedures
- Track case/project status, deadlines, and required follow-up
- Collaborate with management and project teams on various initiatives
- Support new team members and assist with training activities
- Maintain accurate documentation and provide excellent customer service
Skills
- 2+ years of relevant professional experience , or equivalent combination of education and experience
- Healthcare and/or CSR/customer service experience
- Bilingual proficiency in required language(s)
- High School Diploma/GED required
- Basic computer navigation and Microsoft Office skills
- Strong communication, organization, and problem-solving abilities
- Associate Degree with 2+ years of experience preferred
Benefits
- Equipment provided
- 100% Remote – Virginia
- Opportunity for extension
- Gain experience supporting healthcare/Medicaid programs
- Collaborative environment with opportunities to support specialized cases and training
Company Overview
Company H1B Sponsorship