Note: The job is a remote job and is open to candidates in USA. Significance is a woman-owned consulting firm supporting federal civilian and Department of Defense customers. The Federal Travel Subject Matter Expert / Project Manager will lead ASPR travel support delivery, serving as the senior authority on federal travel regulations and managing staffing, operations, reporting, quality, customer communication, emergency support, and the ETS2-to-GO.gov transition.
Responsibilities
- Own execution of the ASPR TSS task order: scope, schedule, staffing coverage, quality, and deliverable compliance, using an Integrated Master Schedule and issue/risk logs
- Deliver weekly status reports and meetings, and monthly reporting of work by support category (authorizations, vouchers, monitoring, traveler follow-up) with workload trends, turnaround times, and process improvement recommendations
- Serve as primary operational point of contact to the ASPR COR and Travel Services Branch leadership; lead recurring operational and service improvement check-ins
- Supervise and schedule travel coordination staff to sustain coverage 8:00 AM–10:00 PM, Sunday–Saturday; activate and oversee surge personnel for 24/7 emergency support across multiple events and locations
- Review staffing levels against SOW requirements and notify ASPR in writing when insufficient; execute phase-in and phase-out planning, quality control, and protection of GFI/GFP
- Serve as authoritative program resource on the FTR, GSA guidance, HHS Travel Policy, and ASPR policy; advise travelers and approving officials on entitlements, per diem, foreign and invitational travel, constructive travel, and actual expense authorizations
- Create, review, and maintain authorizations and vouchers in ETS2, managing the full document lifecycle including stalled-item monitoring, receipt collection, justifications, supplemental vouchers, and escalation
- Perform first-level compliance review of travel documents and facilitate payment of SES-level vouchers; enter annotations and justifications sufficient for a complete audit trail on complex trips and policy exceptions
- Coordinate air, lodging, and ground transportation through the HHS Travel Management Center, placing airline reservations against traveler Individually Billed Accounts; generate constructed travel cost comparisons and AEA forms
- Manage the ASPR travel support inbox as an operational queue; maintain traveler profiles, routing lists, and CAN data in ETS2; conduct traveler readiness reviews and proactive change monitoring to minimize fees
- Populate the Resource Management System (RMS) to standard and produce TDY status, authorization, voucher, and budgetary reports for ASPR offices on a defined schedule and ad hoc
- Refine the ASPR travel expense template based on actual travel patterns, voucher issues, and client feedback; coordinate with HHS Operating and Staff Divisions and PSC Travel Finance
- Lead travel and logistics coordination for special events including NSSEs, and deliver team and group travel support under regular, priority, and emergency conditions
- Support surge operations for federally declared disasters and public health emergencies; coordinate with field and HQ assets during multi-site response operations and maintain trained bench strength
- Serve as ASPR-side functional lead for the ETS2-to-GO.gov transition: workflow mapping, configuration and user-role support, test script development and execution, issue resolution, and user support before, during, and after implementation
- Deliver onboarding, training, job aids, FAQs, and virtual or desk-side support; explain travel regulation in clear, user-friendly language and maintain responsive, discreet customer service
Skills
- Federal travel program depth. Hands-on expertise administering a federal travel program end to end — authorizations, reservations, vouchers, approval workflows, reimbursement, and reporting
- FTR mastery. Ability to interpret the FTR and agency supplements and apply them independently to non-routine travel situations
- Electronic travel systems. Proficiency in ETS2/ConcurGov or a comparable federal system, including document lifecycle management, profile and routing administration, and troubleshooting
- Voucher and authorization review. Proven ability to review expenses for accuracy, allowability, and compliance; validate accounting codes and funding lines; resolve reimbursement-delaying errors
- Project management and team leadership. Experience managing scope, schedule, deliverables, risk, and quality on a federal task order, and supervising coordination or help desk staff across extended hours
- Reporting and analysis. Ability to extract travel and financial system data and produce management, compliance, audit-support, and executive reports; identify trends and recommend improvements
- TMC and travel card knowledge. Experience coordinating travel through a Travel Management Center; working knowledge of city-pair fares, lodging per diem, and IBA/CBA usage
- Communication, judgment, and discretion. Excellent written and verbal communication; sound decisions under compressed timelines; demonstrated discretion supporting sensitive, high-profile, or VIP travel
- Availability. Willing to support after-hours and surge operations during emergency activations and participate in an on-call escalation rotation
- Location and eligibility. Resides in the DC/MD/VA area and can report on-site in Washington, DC as directed
- U.S. citizenship required; must obtain and maintain a favorably adjudicated federal background investigation (minimum NACI) with fingerprinting and PIV credentialing
- HHS and ASPR experience. Prior travel support to HHS or an Operating/Staff Division (ASPR, CDC, NIH, FDA, CMS, IHS, PSC), including emergency preparedness or deployment travel
- GO.gov and ConcurGov. Direct experience with GO.gov (ETSNext) implementation, configuration, testing, or operations; service as a Federal Agency Travel Administrator or ETS2 system administrator
- Special events and group travel. Coordination of NSSEs, large conferences, exercises, or group travel of 100 or more travelers
- Foreign, relocation, and executive travel. OCONUS travel, Notification of Foreign Travel processes, invitational travel, PCS/relocation support, or SES and principal-staff travel support
- Financial systems and travel cards. Familiarity with UFMS, HIGLAS, NBS, or comparable systems, and with travel card program administration and delinquency monitoring
- Certifications and clearance. PMP, CAPM, ITIL, CGTP, or GBTP; existing background investigation eligible for reciprocity or active Public Trust or higher
- Tooling. Advanced Excel, Power BI or comparable reporting tools, SharePoint, and case management platforms
Benefits
- Primarily remote work arrangement
Company Overview