Note: The job is a remote job and is open to candidates in USA. Careerswift is seeking a Customer Service Representative to support customers using its health services platform. The role involves responding to inquiries, resolving issues, providing accurate product and service information, and collaborating with internal teams to ensure a positive customer experience.
Responsibilities
- Respond to customer questions and requests via email, chat, and other communication channels
- Provide accurate information about products and services
- Troubleshoot customer issues and help find appropriate solutions
- Escalate complex issues to the relevant teams when needed
- Maintain accurate records of customer interactions
- Follow up on customer requests and ensure timely resolution
- Work with internal teams to resolve customer issues
- Identify recurring customer questions and provide feedback to improve processes
- Maintain a professional and helpful customer experience
Skills
- • 0–2 years of experience in customer service, support, administration, or a related field
- • Strong communication and interpersonal skills
- • Customer-focused and patient approach
- • Good problem-solving and organizational skills
- • Ability to manage multiple requests and prioritize tasks
- • Comfortable working with computers and common business software
- • Ability to work independently in a remote environment
- • Good English communication skills
- • Previous experience in customer support or a customer-facing role
- • Familiarity with CRM or help desk tools
- • Experience with chat or ticketing systems
- • Experience working in SaaS, technology, or healthcare
- • Additional language skills are a plus
Benefits
- Fully remote work with flexible working hours.
- Supportive and collaborative team environment.
- Training and onboarding to help you succeed in the role.
- Opportunities for professional growth and development.
- Experience working with a growing technology company.
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