Note: The job is a remote job and is open to candidates in USA. Ntiva is a Managed Services Provider that supports clients with strategic guidance, technology solutions, and proactive support. The Contract Analyst owns the contract fulfillment process from agreement award through setup, billing readiness, and operational handoff, collaborating with Sales, Finance, Procurement, Service Delivery, and Project teams to ensure contractual accuracy and operational efficiency.
Responsibilities
- Monitor and manage the sales order pipeline to ensure timely processing
- Review signed agreements, quotes, and supporting documentation for completeness and accuracy
- Convert product and labor items from sales orders to the appropriate operational teams for execution
- Create and maintain recurring client agreements within ConnectWise and related systems
- Configure agreement billing, contract start dates, renewal dates, and cancellation dates
- Process agreement additions, removals, and modifications while ensuring compliance with contract terms
- Validate service changes against vendor portals, client records, and internal documentation before processing
- Maintain accurate customer records and system configurations
- Partner with Finance to ensure billing accuracy and prevent revenue leakage
- Collaborate with cross-functional teams to resolve contract discrepancies and operational issues
- Identify process improvement opportunities and assist with automation initiatives
- Create and maintain documentation, procedures, and training materials
- Support special projects and other duties as assigned
Skills
- * 2+ years of experience in contract administration, contract analysis, billing operations, finance operations, or a related field
- * Experience working with CRM systems
- * Strong Microsoft Excel and Office 365 skills
- * Ability to analyze data, identify discrepancies, and recommend solutions
- * Experience documenting processes and maintaining procedural documentation
- * Exceptional attention to detail and a commitment to accuracy
- * Strong analytical and problem-solving skills
- * Experience managing multiple priorities in a fast-paced environment
- * Excellent written and verbal communication skills
- * Strong organizational and time management skills
- * Ability to work independently while collaborating effectively across departments
- * A proactive mindset focused on continuous improvement and process efficiency
- * Ability to communicate professionally, in English, both written and orally
- * Ability to write business correspondence and process procedures
- * Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
- This position requires U.S. citizenship due to federal government contract obligations and access to secured information systems
- Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access
- * Experience working in a Managed Service Provider (MSP) environment
- * Experience supporting recurring revenue or subscription-based services
- * Bachelor's Degree in Business, Finance, Accounting, Operations, or a related field
- * Experience with process automation or workflow improvement initiatives
- Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS)
Benefits
- Medical benefits
- 401(k) eligibility
- PTO
- Remote position
Company Overview