Note: The job is a remote job and is open to candidates in USA. PTR Global is seeking Customer Service Representatives to support an insurance client. The role provides accurate and timely customer service, researches inquiries, documents interactions, resolves or escalates issues, and collaborates with internal partners in a structured environment.
Responsibilities
- Provide professional and timely customer service through designated channels
- Research customer inquiries and provide accurate information and resolutions
- Follow established insurance processes, procedures, and quality standards
- Document customer interactions and maintain accurate records
- Escalate complex issues when appropriate
- Work effectively in a fast-paced, structured environment
- Meet productivity, quality, attendance, and performance expectations
- Collaborate with team members and internal business partners
- Maintain confidentiality and handle customer information appropriately
Skills
- Strong verbal and written communication skills
- Strong attention to detail and problem-solving abilities
- Ability to work assigned shifts, including overnight/evening/weekend schedules
- Reliable attendance and ability to complete mandatory training
- Comfortable working in a remote/hybrid environment
- Must have a stable internet connection and Ethernet capability
- Candidates must list their TOP 2 preferred shifts at the very top of their resume. Resumes without shift preferences may not be considered
- For applicable hybrid shifts, candidates must live within 50 miles of one of the following offices and be willing to commute 2 days per week:
- Mandatory 3-week instructor-led training
- Training schedule: Monday–Friday, 8:30 AM–4:00 PM ET
- Training is approximately 35 hours per week
- Reliable high-speed internet is required
- Candidates must connect via Ethernet cable; wireless/Wi-Fi connection is not permitted
- Customer service or call center experience preferred
- Insurance, financial services, or related industry experience is a plus
Benefits
- Certain off-hours shifts are 100% remote.
- Select shifts require 2 days onsite / 3 days remote
- All shifts include: 15-minute paid breaks
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