Note: The job is a remote job and is open to candidates in USA. Trident Consulting is recruiting for a remote, part-time Data Analyst-I role supporting customer data operations. The role focuses on customer setup, data validation, order monitoring, issue resolution, master data maintenance, technical issue escalation, and process improvement.
Responsibilities
- Set up new customers and establish customer roles in the system
- Contact customers to request additional information and verify customer data
- Troubleshoot and resolve customer setup issues using established guidelines
- Work with supervisors to develop solutions for more complex issues or problems affecting multiple processes
- Complete requests within established timeframes and keep requestors informed of status
- Ensure data accuracy, validity, and completeness
- Create and update core master data procedures as directed
- Develop an understanding of how customer requests flow into downstream processes and systems
- Monitor multiple orders simultaneously while managing additional projects and priorities
- Participate in projects and other activities as assigned by management
- Identify technical issues encountered in the production environment and escalate them to IT/Engineering for resolution
- Maintain clear communication regarding work status and priorities in a remote environment
- Support SOP updates and process improvement initiatives
Skills
- 2.5+ years of experience in data entry and back-office operations
- Customer service experience with responsive communication, follow-up, and issue resolution
- Experience with data validation, accuracy checks, and troubleshooting
- Ability to monitor and manage multiple orders or requests simultaneously
- Strong written and verbal communication skills
- Ability to communicate effectively with customers and internal teams
- Ability to identify and escalate technical/system issues to IT or Engineering teams
- Experience with SOP updates and process improvement
- Comfortable working with Microsoft Excel and Google Sheets
- Ability to quickly learn new processes and adapt to changing priorities
- Strong attention to detail and ability to maintain data accuracy
- Ability to work effectively in a fast-paced remote environment
- Experience in Logistics
- Experience in Customer Support
- Experience in IT
Benefits
- Remote work arrangement
- Potential overtime during 1–2 week sprints
Company Overview
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