Note: The job is a remote job and is open to candidates in USA. Traveling with Michaila is seeking a Customer Service Representative to support clients through an advisor-led travel service model. The role involves responding to inquiries, coordinating scheduling and communications, maintaining accurate records, monitoring outstanding tasks, and ensuring a smooth customer experience in a fully remote environment.
Responsibilities
- Support customers throughout the travel planning process
- Respond to client inquiries and provide accurate, timely information
- Assist with scheduling, confirmations, updates, and follow-ups
- Coordinate communication between clients and vendors as needed
- Maintain accurate digital records and organized client documentation
- Monitor outstanding items and ensure tasks are completed on schedule
- Support efficient operations by keeping workflows organized and aligned
Skills
- Strong communication and customer service skills
- Ability to manage multiple requests and prioritize effectively
- Attention to detail and strong organizational abilities
- Comfortable working independently in a remote environment
- Reliable, professional, and proactive
- Tech-savvy and able to learn new systems quickly
- Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM
- Experience in customer service, coordination, support, or administrative work is helpful but not required
Benefits
- Fully remote flexibility
- Structured onboarding and ongoing support
- Clear systems and processes designed for success
- Opportunity to build customer support and coordination skills
- Supportive and collaborative team environment
- Opportunities for professional growth and advancement
Company Overview