Note: The job is a remote job and is open to candidates in USA. The company is seeking a Customer Service Operations Associate to support filing operations for clients across various industries. The role prepares and submits applications and renewals, coordinates with customer success and account management teams, maintains filing records, manages multiple projects, and assists with audits and workload coverage.
Responsibilities
- Prepare and file standard, advanced and specialized applications and renewals across a variety of clients and industries
- Submit 50-100 applications per week, varying based on the complexity of filings
- Work closely with Customer Success Associate-Account Managers to ensure timely fulfillment of all pending filing orders and resolve any barriers to licensure
- Document any changes to the filing process within our internal database by relaying changes to our onboarding and/or research teams
- Operate efficiently within an internal collaborative team environment
- Maintain multiple projects at one time
- Assist with workload when a filing team member is on PTO
- Perform account audits and assist Operations Team during heavy mailing months
Skills
- Minimum Bachelor's degree, or equivalent experience
- Exceptional interpersonal skills to communicate with government agencies and colleagues
- Use of considerable tact and discretion when dealing with sensitive data
- Ability and desire to work in a fast-paced environment
- Outstanding skills using personal computers in a Windows-based environment, including Microsoft Office Suite and Adobe PDF
- Excellent attention to detail and high degree of accuracy and consistency
- Top-notch organization skills in all facets of project workflow
- Superb time management skills
- Ability to maintain a customer-centric focus and work ethic at all times
- Minimum 1 year of data entry and/or licensing experience is preferred
Benefits
- 100% Remote
Company Overview
Company H1B Sponsorship