Note: The job is a remote job and is open to candidates in USA. Aceolution is seeking a Customer Service Executive to support applicants during kiosk enrollment. The role provides live assistance, verifies identity documents, troubleshoots kiosk and workstation issues, manages enrollment sessions, and maintains security, reporting, and confidentiality standards.
Responsibilities
- Provide live applicant support via voice, video and chat during kiosk enrollment
- Verify identity documents and supervise capture of fingerprints, photos and signatures
- Manage up to 4 concurrent enrollments, monitor session times and applicant queues
- Troubleshoot kiosk and workstation issues and log tickets via the Salesforce partner portal
- Enforce security, confidentiality and branding standards
- Complete daily activity reports, timekeeping and mandatory training refreshers
Skills
- • Customer service and needs assessment
- • PC hardware, software applications and data entry
- • Records/file management, forms handling and standard office procedures
- • Self and peer performance monitoring
- • Strong ethics, honesty and adherence to confidentiality protocols
- • High school diploma or equivalent
- • Proficiency in Microsoft Office Suite
- • Available for evening and weekend working
- • Credential-processing experience is a plus
Company Overview