Note: The job is a remote job and is open to candidates in USA. The Ohio Department of Public Safety's Bureau of Motor Vehicles oversees driver and motor vehicle licensing and registration services. The Customer Service Assistant 3 acts as a lead worker in the Telecommunications Unit, providing customer support, handling difficult inquiries, documenting correspondence, and assisting unit supervisors.
Responsibilities
- Act as lead worker by providing work direction/assistance & training, on daily basis, to lower-level customer service assistants within the Telecommunications Unit & respond to difficult inquiries or those referred by lower-level customer service assistants:
- Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service
- Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding; Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided
- Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered
- Document all correspondences with customers, as needed
- Serve as a lead worker & assistant to unit supervisors in the Telecommunications Section
Skills
- 12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment
- 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
- 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed
- 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing
- 9 mos. trg. or 9 mos. exp. in operation of personal computer
- -Or 9 mos. exp. as Customer Service Assistant 1, 64431
- -Or 6 mos. as Customer Service Assistant 2, 64432
- -Or equivalent of Minimum Class Qualifications For Employment noted above
- May be confined to desk answering telephone for 6.5 - 7 hours per day
Benefits
- Multiple pay increases over the first years of service
- Free parking
- Free gym access and walking path
- Daycare on-site
- Cafeteria on-site
- Currently remote (work from home), but subject to change to regular, in-office work
- Medical coverage for eligible full-time and part-time employees
- Free dental, vision and basic life insurance premiums after completion of the eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, adoption, and foster care leave
- Education and development opportunities, including employee development funds and Public Service Loan Forgiveness
- Public retirement systems, such as OPERS, STRS, SERS, and HPRS
- Optional deferred compensation through Ohio Deferred Compensation
Company Overview