Note: The job is a remote job and is open to candidates in USA. WEX is hiring a Benefit Operations Specialist-1 to manage the lifecycle of various benefit plans, including Flexible Benefits, Health Reimbursement Arrangements, Health Savings Accounts, and Commuter Plans. The role involves maintaining plan and account data, processing demographic and enrollment files, resolving escalations and discrepancies, supporting internal teams, and improving benefits administration processes.
Responsibilities
- Must adhere to security policies
- Maintain detailed knowledge in function area(s) related to Benefits
- Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge
- Serve as a knowledgeable contact for internal departments
- Communicate with other teams, employers and partners to resolve account discrepancies
- Responsible for solving cases and resolving tier 3 escalations
- Create, update and maintain participant plans and balances
- Update and maintain employer account balances
- Create, update and maintain employer plans and closings
- Process demographic, enrollment and contribution files
- Facilitate peer training when requested
- Identify trends to improve plan administration experience
- Ensure requests made by internal and external departments are resolved in a timely manner
- Attend regularly scheduled one on one meetings with direct leader for professional development and goal setting
- Work with your team, other departments to ensure a positive customer experience
- Create efficiencies and improve processes for employers, consultants and third-party vendors
- Maintain a continuous improvement approach to work
- Participate in ongoing learning, development opportunities and sharing of knowledge
- Maintain attendance and punctuality standards
- Maintain expected quality and performance metrics
- Must participate in team meetings and one on ones via video and phone
- Assist with special projects
- All other duties as assigned
- Assist with special projects
- Continually work on improving departmental workflow
- Maintain policy according to HIPAA
Skills
- A strong understanding of the products, systems, files, and technical aspects is essential for success in this position
Benefits
- Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan.
- Health insurance
- Dental insurance
- Vision insurance
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
Company Overview