Note: The job is a remote job and is open to candidates in USA. Verizon is a telecommunications company that connects people through communications products and services. The Customer Sales and Service Representative delivers first-class customer service in a fast-paced call center by resolving customer issues, addressing billing and service inquiries, and proactively selling Verizon products and services.
Responsibilities
- Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and services
- Identifying customer needs and proactively offering our products and services
- Contacting customers by phone or in writing concerning past due payments
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues
- Verifying service order accuracy and completeness and making corrections/changes, as needed
- Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business
Skills
- You must live within 75 miles of the current reporting location for life of contract
- Related Associate Degree or 2+ years' relevant experience
- Customer Service call center experience
- Previous collections experience
- Experience with selling products and services
- Customer service skills
- Demonstrated ability to communicate with detail and precision
Benefits
- Premium pay such as overtime, shift differential, holiday pay, and allowances, depending on the role
- Health and wellness benefits
- 401(k) Savings Plan
- Paid time off
- Adoption assistance
- Tuition assistance
- Remote work from home with occasional in-person trainings and meetings
Company Overview
Company H1B Sponsorship