Note: The job is a remote job and is open to candidates in USA. Liquid Death is a better-for-you beverage company offering low-calorie beverages including water, iced tea, and energy drinks. The Customer Operations Specialist manages customer orders from receipt through delivery for major retail and wholesale accounts, coordinating with Sales, Supply Chain, Warehousing, Transportation, Finance, and logistics partners to support accurate fulfillment, compliance, and on-time delivery.
Responsibilities
- Manage the end-to-end order fulfillment process by reviewing orders for accuracy across pricing, items, quantities, delivery requirements, and promotional terms. Partner with Planning, Supply Chain, and Warehouse teams to confirm inventory and allocate product, proactively resolving shortages, production delays, transportation constraints, and other fulfillment risks. Coordinate order changes, cancellations, substitutions, backorders, and expedited shipments while ensuring orders are released in alignment with customer delivery windows and internal shipping schedules
- Receive and process orders through EDI, customer portals, email, or the company's ERP system (i.e. Netsuite)
- Maintain knowledge of customer-specific order, packaging, labeling, routing, and documentation requirements to ensure compliance with retailer vendor guidelines
- Partner with internal teams and logistics providers to proactively prevent fulfillment and dispute issues, chargebacks, and deductions, while investigating retailer claims and maintaining documentation to support dispute resolution and recovery
- Serve as the primary operational contact for assigned retail and wholesale customers, providing timely support on orders, inventory, shipping, delivery, and claims
- Build strong customer relationships and partner with Sales and Account Management to daily sales activities, support promotions, product launches, seasonal programs, and key account initiatives
Skills
- 2+ years of relatable experience in order fulfillment/ management, sales administration, or supply chain logistics operations in the consumer packaged goods industry
- Experience with EDI transactions, including purchase orders, acknowledgments, advance shipment notices, and invoices required
- Experience working with third-party warehouses, carriers, and logistics providers required
- Strong attention to detail and ability to manage a high volume of transactions
- Strong written and verbal communication skills
- Ability to prioritize competing deadlines and resolve issues in a fast-paced environment
- Previous experience with Google Workspace and Microsoft Office Suite (mainly Excel at a basic level) as well as Slack
- Beverage company experience supporting major retailers, distributors, grocery chains, club stores, or mass merchants preferred
- Specifically SPS Commerce, Celigo, and B2B-gateway preferred
- Experience processing customer purchase orders in an ERP or order-management system, Netsuite strongly preferred
Benefits
- Blue Shield medical plans with HMO (CA Only), PPO, and HDHP options (including an HSA)
- FSA and Dependent Care FSA
- Guardian dental and vision coverage
- UNUM life insurance, AD&D, and disability benefits
- Employee-paid accident, hospitalization, and critical illness coverage
- 100% match of Empower Retirement contributions up to 4% after three months
- Student Loan Retirement Match
- Headspace wellness perk
- ClassPass memberships
- Employee Assistance Program (EAP)
- SNOO Bassinets
- Nationwide pet insurance
- 17 paid holidays
- Flex PTO
- Travel assistance
Company Overview