Note: The job is a remote job and is open to candidates in USA. Rotech Healthcare Inc. is a national leader in home healthcare, providing a range of medical equipment and services. They are seeking a Customer Service Representative to handle patient information and service durable medical equipment, ensuring efficient operations and patient satisfaction.
Responsibilities
- Primarily communicates with patients/clients, referral sources and Rotech sister locations both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
- Communicates and works with operations and sales staff to reduce internal workflow issues and errors that affect processing time-lines and patient care
- Complies with all applicable company policies and procedures to meet JCAHO and company standards
- Complies with and follows internal and company-wide operating protocols in processing role
- Examines and proposes improvements to increase efficiencies, decrease processing time-line, and minimize errors
- Hold themselves accountable to their goals, regularly and proactively communicate progress, plans, and problems to supervisor as well as providing solutions to challenges that arise
- Focused Teams include the following; OIP which resolve a minimum of 30 Orders In-Progress per day, IDP which process a minimum of 20 accounts per day, Confirmation Team which confirms a minimum of 45 tickets per day and the Inbox team which process a minimum of 25 instances per day
- Processes new orders: inputs new patient set-ups, verify insurance eligibility and order requirements, follow up and obtain missing documentation, obtain authorizations, collect patient balances, work with 3rd party platforms, communicate with patient regarding their set up expectations and completes daily assigned work in an accurate and timely manner
- Proficient at managing varying expectations per each referral source and sales rep
- Verifies Medicare, Medicaid, and private insurance coverage information and maintains expertise of insurance requirements by product line
- Performs other duties as assigned
Skills
- High school diploma or GED equivalent, required
- Experience with medical equipment, preferred
- Experience with medical billing practices and of billing reimbursement, preferred
- Experience in medical field and administrative record management, preferred
- One year of related work experience, preferred
- Medical terminology, preferred
Benefits
- Generous paid time off and paid holidays
- Overtime pay for non-exempt positions *(as applicable)*
- Commissionfor Account Executives
- Bonus and incentive opportunities
- Fixed and variable car reimbursement for Area Managers and Account Executives
- Car, mileage, and telephone reimbursement*(as applicable)*
- Employee discount and recognition programs
- Employee Assistance Program (EAP)
- 401(k), HSA, and FSA/Dependent Care FSA
- Medical, prescription, dental, and vision coverage
- Life insurance, disability, accidental death, identity protection, and legal services
- Meru Health mental health and Mercer SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- Healthcare Bluebook and RX Savings Solutions programs
- Hepatitis B (HEPB) and TB vaccinations
Company Overview